FAQ's
How much is the delivery?
Delivery is FREE on all orders over £150 ex. VAT. to UK mainland, orders below £150 ex. VAT. will be charged £6.50.
Delivery to addresses in the postcode areas listed below will be subject to a delivery charge. If your postcode area isn't listed below, but is in a hard-to-reach area, it may still incur a charge. To place an order and find out delivery charges to areas listed, please call our Customer Service Team on 01527 585777 or start a live chat.
Postcodes that incur extra delivery charges: - AB, FK20-21,IV1-IV28, IV30-IV36, IV40 – IV56,IV63, KA27, KA28,KW1-KW3, KW5-KW14, KW15-KW17,PA21- PA38, PA20, PA41 - PA49, PA60-78, PA80,PH17-PH26, PH30-PH41, PH42-PH44, PH49,PH50,ZE1-ZE3,HS1-9,IM1-IM9, IM86, IM99,TR21-TR25,PO30-PO41,JE,GY1-GY10,BT,D1-24
Do you offer a Next Day Delivery service?
Yes, products held in stock at our warehouse in Redditch are identified with our free next-day delivery message. Orders received before 2:45 pm are dispatched the same day for delivery to you the next day (excludes remote areas of the UK and weekend deliveries).
What are the lead times for non-stocked items?
Lead times for non-stocked items are displayed on each product page. Each stated lead time is approximate; however, we do endeavour to deliver the goods to you within the time frame stated. Should you require a product earlier than stated, please call our Customer Service Team at Tel: 01527 585777 or talk to us on LiveChat.
Do you deliver outside of the UK?
Yes, we offer a comprehensive range of export services tailored to suit your every need. Our export specialists are here to help you with any enquiry, however large or small. Call our Export Department on Tel: +44 1527 405707 (8.30 am-5 pm Monday-Thursday and 8.30 am-4 pm Friday)
Can I collect a stocked item?
Yes, goods can be collected from our warehouse, our address is Merse Road, North Moons Moat, Redditch, Worcestershire B98 9PL and is open 8.30 am-5 pm Monday-Thursday and 8.30 am-3 pm Friday.
Do you offer a guarantee on your products?
For your peace of mind, PARRS offer a minimum 3-year guarantee on all non-electrical products, and many products have extended guarantees - see individual product listings for details of extended guarantees. Guarantee excludes wheels, castors, general wear & tear, plus any electrically powered goods - see Terms & Conditions for more information.
What if the products aren't suitable, can I return them?
Yes, of course, if for any reason you are not happy with your purchase, we shall replace the item or refund the purchase price, subject to our standard Terms and Conditions. Please call our Customer Service Team on Tel: 01527 585777 or email sales@parrs.co.uk to arrange.
I can’t find the product I’m looking for, what should I do?
Please call our Customer Service Team on Tel: 01527 585777 or email sales@parrs.co.uk who will help to find the product you require or during office hours, talk to us on LiveChat.
Can you offer discounts on bulk orders?
Yes, we can look at pricing on bulk orders, for a quotation call our Customer Service Team on 01527 585777 or email sales@parrs.co.uk
What are your office opening hours?
We are open Monday - Thurs 8.30am - 5pm, Friday 8.30am - 4pm